Team Leader, Customer Care

Tamara · Riyadh, Saudi Arabia · Posted 4 Nov 2026

About the job

Team Leader for Customer Care team at Tamara, a fintech platform.

Responsibilities

• Oversee customer service staff activities
• Monitor daily customer service operations
• Assist customer service staff with duties
• Train staff on customer service and company policies
• Investigate and solve customer complaints
• Monitor returns, exchanges, and voids

Requirements

• Bachelor's or Master's degree in business administration or related field
• 1-3 years of experience in customer service or contact center
• 1 year of experience as supervisor or team lead
• Leadership skills
• Communication skills
• Customer Service skills

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