Public Engagement Lead

Tamara · Riyadh, Saudi Arabia · Posted 31 Aug 2026

About the job

The Public Engagement Lead oversees public customer engagement at Tamara, a fintech platform in Saudi Arabia.

Responsibilities

• Lead the Public Engagement team across public channels
• Manage daily operations and team performance
• Ensure public replies follow approved tone and standards
• Coach advisors on handling sensitive interactions
• Partner with internal stakeholders to resolve complaints
• Monitor public conversations for insights and recommendations

Requirements

• Proven team leadership experience in social media care or community management
• Strong Arabic and English writing skills
• Understanding of social media platforms and digital engagement tools
• Strong judgment and attention to detail
• Experience in fast-paced fintech environment
• Familiarity with CRM systems and social listening tools

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