Manager

Al Rushaid · Al Khobar, Saudi Arabia · Posted 20 Oct 2026

About the job

A Service Delivery Manager is sought by a company in Khobar to oversee IT service delivery.

Responsibilities

• Own delivery of IT services against SLAs, OLAs, and KPIs
• Manage service desk and field support teams
• Administer service management system
• Lead continual service improvement initiatives
• Oversee data center operations and DCIM systems
• Manage network security operations

Requirements

• Bachelor's degree in IT, Computer Science, or Engineering
• 8+ years of IT experience
• 3+ years in service delivery or team leadership
• Hands-on knowledge of data center operations
• Experience with Oracle Database, MS SQL Server, and WebLogic
• Excellent communication and problem-solving skills

Benefits

• Competitive salary
• Opportunities for professional development and certification
• Collaborative work environment
• Exposure to large-scale systems

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