L1 amp; L2 Application Support

Esolglobal · Riyadh, Saudi Arabia · Posted 22 Oct 2026

About the job

L1 and L2 Application Support role in Riyadh, Saudi Arabia, for a company in the banking sector.

Responsibilities

• Troubleshoot technical application issues
• Resolve application issues
• Manage transaction processing and workflow
• Monitor and analyze logs using Elastic/ELK Stack
• Handle client escalations
• Coordinate with relevant teams

Requirements

• Experience in Corporate Banking applications
• Knowledge of payment systems and eChannel support
• L1 and L2 application support experience
• Arabic speaking and writing skills
• Experience with service desk operations
• Technical troubleshooting skills

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