IT Service Management Specialist

Al Rushaid · Al Khobar, Saudi Arabia · Posted 20 Oct 2026

About the job

IT Service Management Specialist vacancy in Al Khobar, Saudi Arabia. Requires 3 to 5 years of experience. Apply by email.

Responsibilities

• Optimize ITSM processes
• Align processes with ITIL practices
• Define and track KPIs
• Configure ServiceNow modules
• Maintain CMDB data quality
• Build reports and dashboards

Requirements

• Bachelor's degree in IT or related field
• 3-5+ years of ITSM experience
• ITIL framework knowledge
• ServiceNow ITSM experience
• Analytical and problem-solving skills
• Excellent communication skills

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