Dispute Operations Specialist

Tamara · Riyadh, Saudi Arabia · Posted 16 Sept 2026

About the job

Dispute Operations Specialist at Tamara, a fintech platform in Saudi Arabia.

Responsibilities

• Review claims and evaluate evidence
• Adjudicate claims based on policies
• Communicate with merchants proactively
• Escalate cases to Team Leader or T&S
• Maintain SLA on manual review queue
• Coordinate with Commercial KAMs on escalations

Requirements

• 2-3 years experience in customer care or claims handling
• Fluent in Arabic and English
• Fintech or e-commerce background preferred
• Detail-oriented with strong case notes
• Comfortable with high-volume case work
• Systems literacy (Salesforce or similar)

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